RTB Warranty & Faulty Products

All products carry a RTB warranty. Faulty products can be returned directly to us and we will send out a replacement, where no replacement is available, a refund will be issued. You should return it along with the order number and a description of the fault. Please contact us to request a collection at our cost. If a returned product is found to be not faulty, the product will be returned to the customer at their expense.

If a product arrives safely but fails at some point during the manufacturers warrranty period, then you should follow the guidelines in the manufacturers warranty.